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8 Questions To Ask Your Magento B2B Commerce Development Agency

Great businesses are built on the foundation of partnerships. Choosing the right Magento developmentagency for B2B commerce development can be a tricky affair. There are tens of hundreds of development agencies that claim to be good.

But, how do you zero in on a Magento ecommerce agency that can deliver what it promises? After all, there is time, money and expensive resources at stake.

Here are 8 questions that will help you appraise your options better and pick at the right Magento B2B commerce development agency.

Are You A Full-service Firm?

A full-service firm is an agency that offers end-to-end design, development & deployment services. Compared to a one-man shop, they have a team of Magento experts who can handle diverse roles and responsibilities with ease. It brings down drastically the delays and inefficiencies that a single person development team would be prone to. So, to begin with, ensure you are engaging with an eCommerce agency that is a full-service firm.

What Is The Size Of Your Magento eCommerce agency Team?

Taking sides with a full-service firm is a wise choice, but, do they have sufficient Magento expertise? Ask the Magento B2B Commerce development company the size and breadth of experience of their Magento experts team. Ideally, they must have a dedicated team made up of experienced and certified Magento experts.
There are four types of Magento certifications:

  • Magento Certified Solution Specialist
  • Front End Developer Certification
  • Certified Developer
  • Developer Plus

Depending on your project requirement, you can look for a Magento development  that has a team with adequate certifications.

Certified Magento developers will adhere to code standards that will run smoothly without the hindrance of bugs. And, the experience means that work gets done faster with results.

Can You List Some Magento B2B Commerce Achievements Of Your Firm?

This is just like asking a candidate about his/her past achievements in an interview. The motive is obvious. Has this company helped its clients overcome critical challenges with its Magento B2B commerce development services?

A company which does not have much to talk about is not an ideal candidate. If they can demonstrate the list problems they solved, the innovative solutions they devised and the final results they delivered, the company is an ideal option to go with. In fact, you can head straight to their website’s case studies section to find all the information to get a heads-up.

What is your project management process?

Agile. Agile. Agile project management is the perfect partner you can ask for. The Project Management Institute reports that at least 71% of the organizations use an Agile approach for project management.

Why Agile project management?

Because it is inherently beneficial in delivering benefits like:

  • Better project control
  • Reduced project risks
  • Faster ROI
  • Stable releases
  • Continuous testing

Agile project management methodology ensures that your project turnaround is minimal, which brings us to the next question. So a Magento development agency that follows Agile methodology should be your natural choice.

What is your average turnaround time?

There is no definite answer to this. Each company would have a different timeline. Magento development agency with immense B2B expertise and experience, it shouldn’t take long. However, don’t be misled by the assumption that a company which delivers within a short phase of life is good to go it.

Your focus should be in finding out whether the company has a solid process of sticking to a timeline. It is here that a company following an Agile process would prove beneficial. They run sprints with established goals that push the project towards completion at a constant pace.

How would I stay in the loop about the project update?

As a stakeholder, you have the right to be updated on the project status, the plans set for the next sprint, bugs that need to be fixed and so on. This is because the project would be usually handled by a person other than the business development executive who attended to your inquiry.

In a well-established firm, there would be a dedicated project manager who would be the one-point contact for everything related to the product. The PM would be responsible for sending status reports, following up bug fixes, attending to client calls for a revision in project requirements, timelines and so on.

What if something goes wrong?

Things rarely go wrong with professional firms. But, when they do, there is always a backup plan in place that ensures that things are reset to resume progress. Before engaging the Magento B2B commerce development company, ask for their Escalation Matrix.

An Escalation matrix it the list of people and their contacts who should be alerted when something doesn’t work the way it was supposed to work. The matrix would include everyone from project manager to the director depending on the level of escalation. Without an escalation matrix, holding the firm accountable for its shortcomings would be a problem.

Are they Magento Partners or accredited with Magento?

Magento rolls out several forms of business partnerships that ranks the capabilities of the firm. Solution Partners, technology partners, community insiders, are some of the partnerships that Magento currently offers. Each type of partner offers a varying magnitude of service that can out your project in the fast lane to completion.

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