Client can not tracert the IP, but in my LAN I can tracert it [on hold]

I provided an Dedicated Server to my Client, its IP is 43.229.120.1.

In my client's local LAN, he tracert the IP get request time out.

But in my LAN, I can tracert it(Mac OS use traceroute command) success:

$ traceroute 43.229.120.1
traceroute to 43.229.120.1 (43.229.120.1), 64 hops max, 52 byte packets
 1  10.10.10.1 (10.10.10.1)  2.471 ms  1.011 ms  0.960 ms
 2  100.64.0.1 (100.64.0.1)  3.896 ms  16.715 ms  10.065 ms
 3  118.112.212.225 (118.112.212.225)  9.122 ms  10.563 ms  7.928 ms
 4  171.208.203.57 (171.208.203.57)  12.936 ms
    171.208.198.25 (171.208.198.25)  5.534 ms
    171.208.197.137 (171.208.197.137)  11.145 ms
 5  59.43.80.65 (59.43.80.65)  10.471 ms  10.077 ms  10.561 ms
 6  * 59.43.146.213 (59.43.146.213)  68.234 ms
    59.43.146.209 (59.43.146.209)  70.814 ms
 7  59.43.130.106 (59.43.130.106)  38.840 ms
    59.43.130.146 (59.43.130.146)  51.162 ms
    59.43.130.106 (59.43.130.106)  39.518 ms
 8  59.43.187.150 (59.43.187.150)  34.427 ms
    59.43.187.90 (59.43.187.90)  46.376 ms
    59.43.187.158 (59.43.187.158)  43.506 ms
 9  59.43.183.110 (59.43.183.110)  48.335 ms
    59.43.187.182 (59.43.187.182)  146.094 ms
    59.43.183.110 (59.43.183.110)  50.561 ms
10  59.43.248.18 (59.43.248.18)  46.855 ms
    59.43.249.10 (59.43.249.10)  40.070 ms  39.577 ms
11  210.48.136.74 (210.48.136.74)  57.193 ms  54.455 ms  45.479 ms
12  * * *
13  * 43.229.120.1 (43.229.120.1)  51.115 ms  63.732 ms

So, is this issue related to our Internet Data Center's Router configuration? Or this is because of the Client's Network problem?


EDIT-01

I found the Client's local IP address I can not ping out.

$ ping xxx.54.xxx.105
PING xxx.54.xxx.105 (xxx.54.xxx.105): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1

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