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Communication in Healthcare

Communication is a critical aspect of nursing practice. It is through good communication that patients receive individualized care. Effective communication ascertains that the nurse engages the patients fully thus build a therapeutic relationship. Nurses can use their communication skills to build trust with the patient’s and thus establish a therapeutic relationship. The nurse would visit Mrs. Chan, a 55-year-old Asian female who was living in a high-density housing complex. The nurse would opt to visit the patient at her home so as to build a level of trust with the patient. The visitation would allow the writer to assess the patient’s environment thus determine the existence of health risks.

The nurse would adopt a patient-centered approach to communication. The approach would emphasize on engaging the patient and ensuring that the patient is comfortable to give her patient information willingly. The nurse would ensure the patient is comfortable and trusts him by starting the conversation with a handshake. A firm handshake would reassure Mrs. Chan of the seriousness of the matter. The nurse would then introduce himself and the purpose of the visitation. The nurse would then indulge the patient about her lifestyle, the health problems that she encounters, etc. The nurse would also engage the patient about her clinical concerns and the health issues that she would like the government to address (Ball, 2015).

The nurse would also give the patient an opportunity to suggest healthcare solutions to the diversity of health-related problems. The nurse would embrace effective communication techniques such as active listening. Active listening involves listening to the patient while engaging the patient so as to encourage continuous discussions. The nurse would also lead questions that would guide the client in the discussion, the nurse would adopt the 5-step risk assessment approach that emphasizes on the identification of hazards, determination of the impact of the hazard. The third step would involve evaluation of risks. The fourth step would involve determining the course of action while the fifth step would involve reviewing the assessment. Mrs. Chan lives in a high density and poverty stricken area. The characteristics leave her at risk of communicable and opportunistic diseases. The nurse would require to undertake the risk assessment so as to determine the risk and subsequent solutions. The risk assessment strategy will thus focus on finding a problem and alternative solutions to the problem (Ball, 2015). For instance, the fact that the client is in a poverty stricken area would be an indicator of the inability to access quality healthcare services. The nurse would make inquiries relating to healthcare access and establish solutions that would enhance accessibility to healthcare services.

Some of the common questions that the nurse would ask would include

1. Have you experienced any communicable or infectious disease recently?

2. How often do you access health care facilities?

3. Do you have health insurance?

4. What is your opinion of health care access in your community?

5. What would you desire to experience about your health and health care access?


Ball, J. et. Al (2015). Seidel’s guide to physical examination. St. Louis, MO: Elsevier Mosby.

Sherry Roberts is the author of this paper. A senior editor at MeldaResearch.Com in nursing essay writing service services. If you need a similar paper you can place your order from research paper services.

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